John Andrews is a Competitive Webmaster and Search Engine Optimization Consultant in Seattle, Washington. This is John Andrews blog on issues of interest to the SEO community and competitive webmasters. Want to know more?

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Are your customers “waiting for www.google-analytics.com…” ?

It happens to me, so it can happen to them. I visit a website, it loads partially, and stalls. Down in the status bar I see the message “waiting for www.google-analytics.com…” and it just sits there.

Any time you insert third-site javascript into your page code, between your visitor and your message, you hand some responsibility for your business success to that third party. In this case, it’s Google. Does Google pay careful attention to your customers? Is Google watching out for your best interests when it serves up that javascript code? Are you getting sufficient value out of that “free” analytics software to cover the delays your customers may be experiencing? Do you even know?

The next time a potential client comes to me for “optimization” of a site that loads Google Analytics before it displays the corporate message, I am going to assume two things:  1. They don’t try very hard before asking for help 2. Even if I do my best work for them, they will likely drop the ball when it is passed back to them.

It’s ok. Really. I’ll fix it. But that’s not SEO, and you really should consider looking for a new web design firm.

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11 Responses to “Are your customers “waiting for www.google-analytics.com…” ?”

  1. Alex Says:

    I haven’t had this problem or seen it JJ but I’ll take your word that it can be a serious one.

    How though would you set things up so the Google java is loaded last?

    Thanks, you’re always a good read!

    Alex

  2. Cody Slater Says:

    How did you plan on fixing this problem?

    You should share your findings.

  3. Wingfire Says:

    Hi, having the same problem.
    I would be interessted in your results.
    Kind regards.

  4. stacy Says:

    I am suffering from this problem. I am a blogger and while I am trying to post a new post of gain access to customize my blog it seems to load then bounce almost immediately off to this waiting for google-analytics.com. I can’t gain access to my site. I am very frustrated. What can you do about this to correct it??

    Thanks,

    Stacy

  5. Les Says:

    Google Analytics problem is now solved !!

    When signing up to Google Analytics, they offer a piece of code (which prevents this message from being posted, if listed here !!)

    The Google Analytics code is entered at the bottom of the page just before the & tags, and if removed temporarily will allow your webpage to load very fast.

    If it replaced with the ‘old’ Google Analytics code that did a similar function (but seemed to do less of a job for Google) the problem of “waiting for http://www.google-analytics.com” never appears.

    The ‘old’ Analytics code is:
    ===========================

    var gaJsHost = ((“https:” == document.location.protocol) ? “https://ssl.” : “http://www.”);
    document.write(unescape(“”));

    try {
    var pageTracker = _gat._getTracker(“UA-xxxxxx-y”);
    pageTracker._trackPageview();
    } catch(err) {}

    “UA-xxxxxx-y” is the unique identifier for your specific website, provided by Google Analytics.

    Give it a try, it works !!

  6. Rick Says:

    My Karate club has this problem – Google can be really annoying!

  7. roug Says:

    hi
    I’m not a tekkie but frustrated as heck with a recent development specific to Firefox (im on a macbookpro if that’s relevant)

    I see teh ‘waiting for google-analytics’ for vimeo.com & starbucks.com plus numerous other sites at the bottom of my browser window while the site ‘loads’ forever

    In trying to find a solution, yours is one of the few pages that would download successfully without that ‘waiting for google-anaylytics..”

    The sites flash on my screen briefly,browser screen goes white, spinning icon says loading…bottom of screen is waiting…this goes on forever..
    just posting here in case there is an easy fix

    i installed the opt out addon but it didnt fix this problem…
    This only is happening using Firefox, Safari works fine.
    thanks for any help
    roug

  8. sean Says:

    Thanks Lee, you’re right using the old code and swapping the identifier solves the problem. Cant believe google have released new code that cause sites to hang like this. I’ve come accross lots of website with this issue that just hang indefinitely, only seems to happen with Firefox..

    the old code is

    var gaJsHost = ((“https:” == document.location.protocol) ? “https://ssl.” : “http://www.”);
    document.write(unescape(“”));

    try {
    var pageTracker = _gat._getTracker(“UA-XXXXXXX-YY”);
    pageTracker._trackPageview();
    } catch(err) {}

    with X and Y the identifier for your website

  9. roland Says:

    for those whom might still have the problem
    and not be the site owner themselfes.

    the easy way out is:

    install the adblock or adblock plus add-on
    for firefox and block http://www.google-analytics.com

    that worked for me.

    it seems like a WYCIWYG problem

    (if your screen pops to blank, and is waiting
    foor google-analytics, press the button to
    select which site you want to ‘go back’ to
    and you’ll see ‘wyciwyg://#/http://www.yourwebsite.com’
    or something. its somehow trying to get in the site
    from cache. (w)hat (y)ou (c)ache (i)s (w)hat (y)ou (g)et)

  10. Myron Bruce Lewis Says:

    I am a consumer, I can not access links or most urls I type in due to “WAITING ON GOOGLE ANALYTICS” I am furious, and at this point would consider telling any one placing GA on their web page to forget my business. Google has no help for the end user trying to get to their web destination. I can not go to 90 % of the sites I want to. I get blank page and “WAITING ON GOOGLE ANALYTICS” If any one can help!

  11. Murray Says:

    I was already blocking google-analytics in the host file.

    getclicky.com was stalling the load of this page, so now thats in the hosts file too.

    I’m still looking for a permanent solution, because my hosts file is getting long…. that adblock looks promising.