Comments on: GoDaddy Has A Problem

by: John L

Sat, 27 Sep 2008 09:00:58 +0000

Last year I bought a few domain names off of GoDaddy. Good price and no problems there. I later become aware of a lot of issues using GoDaddy and the way the company operates. I was not very comfortable with this and decided not to use the domains, let them expire and then close my account.

Well you cannot close your account fully with GoDaddy as although they deactivate your account they keep all of your personal information. I have copied the relevant piece from their privacy poliicy which reads:-

What Happens to my Personal Information if I Terminate my Go Daddy Account?

When Your Go Daddy account is cancelled (either voluntarily or involuntarily) all of your personally identifiable information is placed in “deactivated” status on our relevant Go Daddy databases. However, you should know that deactivation of your account does not mean your personally identifiable information has been deleted from our database entirely. We will retain and use your personally identifiable information if necessary in order to resolve disputes or enforce our agreements.

Now I am not sure about the legalities of this but I think in the UK once you close your account with anybody then your personal information has to be deleted. Obviously this doesn’t apply to GoDaddy and they refuse to discuss it. Yet another reason to avoid them I think. I certainly will.

by: Amalaki Guy

Thu, 19 Jun 2008 12:22:30 +0000

I guess I don’t see what the fuss is about. I have many domains about Amalaki or Zrii with GoDaddy and their service has blown away the 9 other firms I have used over the past 11 years. I even get phone calls out of the blue from GoDaddy every so often to see if they can help me. I have yet to find a company that is as pro-active or as easy to work with as Go Daddy.

by: B Kerr

Sat, 29 Mar 2008 21:05:49 +0000

Is GoDaddy having serious internal security problems?
Today I received a renewal notice from GoDaddy for two domain names that belong to someone else that happens to have my same last name. I called in to GoDaddy to find out what happened and was told that the person used my email address for their administrative contact. Problem was GoDaddy’s own WhoIs did not have my email address anywhere. I pressed the supervisor (John) in domain support to get a correct answer on how this happened and his favorite word was Can’t. That about says it all on GoDaddy.

by: Vikas Kataria

Mon, 17 Mar 2008 05:27:52 +0000

I’m having issues with GODADDY customer servive for over a month now. We suspect that the reliability and stability of our server has been compromised. After informing the same to GODADDY 4 times over a month, there has been just one response stating us to install a ROOT-KIT checker on our server which in actuality is their responsibility. After which GODADDY has totally ignored this case. What a shame. CAN ANYONE PLEASE ASSIST US IN SWITCHIG OVER TO A BETTER PROVIDER.

by: Richard Sonnenschein

Mon, 11 Feb 2008 21:23:57 +0000

I paid GoDaddy to register a domain name that I had registered elsewhere, but was unable to find my way through the mechanics of the transfer process. I asked for help from their touted “Domain Conceirge” but was told it was up to my use of a pin number I’d been sent. I’d never received one, so i couldn’t do it.

I aborted the transfer process, demanded a refund, but was told the refund is available only with online application that requires the same pin number. The pin number I’ve never had, because it was never sent to me.

Needless to say, I’m not happy.