Comments on: GoDaddy Has A Problem

by: Amalaki Guy

Thu, 19 Jun 2008 12:22:30 +0000

I guess I don’t see what the fuss is about. I have many domains about Amalaki or Zrii with GoDaddy and their service has blown away the 9 other firms I have used over the past 11 years. I even get phone calls out of the blue from GoDaddy every so often to see if they can help me. I have yet to find a company that is as pro-active or as easy to work with as Go Daddy.

by: B Kerr

Sat, 29 Mar 2008 21:05:49 +0000

Is GoDaddy having serious internal security problems?
Today I received a renewal notice from GoDaddy for two domain names that belong to someone else that happens to have my same last name. I called in to GoDaddy to find out what happened and was told that the person used my email address for their administrative contact. Problem was GoDaddy’s own WhoIs did not have my email address anywhere. I pressed the supervisor (John) in domain support to get a correct answer on how this happened and his favorite word was Can’t. That about says it all on GoDaddy.

by: Vikas Kataria

Mon, 17 Mar 2008 05:27:52 +0000

I’m having issues with GODADDY customer servive for over a month now. We suspect that the reliability and stability of our server has been compromised. After informing the same to GODADDY 4 times over a month, there has been just one response stating us to install a ROOT-KIT checker on our server which in actuality is their responsibility. After which GODADDY has totally ignored this case. What a shame. CAN ANYONE PLEASE ASSIST US IN SWITCHIG OVER TO A BETTER PROVIDER.

by: Richard Sonnenschein

Mon, 11 Feb 2008 21:23:57 +0000

I paid GoDaddy to register a domain name that I had registered elsewhere, but was unable to find my way through the mechanics of the transfer process. I asked for help from their touted “Domain Conceirge” but was told it was up to my use of a pin number I’d been sent. I’d never received one, so i couldn’t do it.

I aborted the transfer process, demanded a refund, but was told the refund is available only with online application that requires the same pin number. The pin number I’ve never had, because it was never sent to me.

Needless to say, I’m not happy.

by: Amie Stilo

Thu, 10 Jan 2008 09:46:09 +0000

I too have had problems with godaddy and they still owe me money which they don’t want to talk about! But that is ok it wasn’t much and I moved on. Moniker is really a great register and never had a problem with them.

by: john andrews

Sat, 05 Jan 2008 20:24:19 +0000

Sorry J, I’m not sure I can recommend anyone outright these days. Moniker seems the most sincere of all, especially with its approach to security. I’m afraid the market doesn’t exist for the level of services we actually need, because people just don’t know how to evaluate or even value registrar services. How many people are aware of al lthe domain theft taking place these days, and how many of those are willing to pay more for increased protection against it?

Fabulous is great, but only provides that level of service to those with large numbers of domains, with a focus on domaining as a business.

Hard to beat GoDaddy’s $6.99 specials even to this day. My Moniker account is showing $8.51 pricing today. But GoDaddy slaps an artificial 60 day hold on account changes, which can be a hassle for some, in addition to all of the above caveats. Moniker wants to call me before allowing unauthorized account changes, which is great.

By my read the choices are enom, moniker, fabulous and godaddy, and for most projects I choose Moniker.

by: J

Sat, 05 Jan 2008 11:21:14 +0000

Thanks for the shedding light on godaddy’s practices. I was very close to registering a domain with them until I happened upon a link to this page.

Can you recommend a reputable registrar?

by: Linux Tweaks

Mon, 15 Oct 2007 14:52:40 +0000

Thanks for your efforts compiling this info for all of us. Useful to domain registrants who already have registered or going to register at Godaddy [or anywhere].

by: Jeremy Luebke

Mon, 05 Mar 2007 16:59:05 +0000

To tell the truth, I don’t think they care.

I know many a company that has a reputation management problem with bad reviews but they have the attitude that it’s the customers fault and they are doing the best they can. They quote things like we have only 1/10th of 1 percent of people that complain or something like that. It’s not just online, there are many offline companies that don’t seem to be able to see the forest through the trees.

by: The Crazys at GoDaddy and Registerfly : lxpages.com blog

Mon, 05 Mar 2007 16:26:23 +0000

[…] Meanwhile, in Godaddy land, the complaints are building as noted here. Most recently as noted here, 38,500 sites of which the majority of them appear to be hosted at GoDaddy were defaced in a single day by hacker iSKORPiTX by apparently exploiting buggy ASP code. […]