Comments on: My Little ThinkPad Power Cord Problem http://www.johnon.com/264/lenovo-power-cords.html I think there's an opinion on that subject lying around here somewhere.... Wed, 08 Feb 2012 21:01:16 +0000 http://wordpress.org/?v=2.0.7 by: john andrews http://www.johnon.com/264/lenovo-power-cords.html#comment-10709 Thu, 29 Mar 2007 08:21:09 +0000 http://www.johnon.com/264/lenovo-power-cords.html#comment-10709 Hi Otto and thanks for stopping by. Your story reminded me of one time I witnessed something similar. As I talked with a client outside his office building, a truck pulled up for a delivery. The driver pulled out a $100,000 clinical instrument that had been sent back for warranty service by a customer, unpackaged. It was loosly wrapped in a piece of plastic, and otherwise exactly as you would expect to see it in use on a hospital room floor... wheels unlocked, extended arms and control panels and such all flailing around. Banged up to death by the ride with the shipper. Another case of the costs being absorbed by all of us, I am sure. Hi Otto and thanks for stopping by. Your story reminded me of one time I witnessed something similar. As I talked with a client outside his office building, a truck pulled up for a delivery. The driver pulled out a $100,000 clinical instrument that had been sent back for warranty service by a customer, unpackaged. It was loosly wrapped in a piece of plastic, and otherwise exactly as you would expect to see it in use on a hospital room floor… wheels unlocked, extended arms and control panels and such all flailing around. Banged up to death by the ride with the shipper. Another case of the costs being absorbed by all of us, I am sure.

]]> by: Otto http://www.johnon.com/264/lenovo-power-cords.html#comment-10686 Thu, 29 Mar 2007 06:26:16 +0000 http://www.johnon.com/264/lenovo-power-cords.html#comment-10686 Hi, I was happy to read this post, as, the respect for our return service sometimes makes me want to give up. We get give an on-site replacement service with paid-for collection for our projection screens, which have been sold through our dealer network. The state in which some products are returned is sometimes awfull. The pinnacle was a 6 meter screen (yes, that's about 20 ft in length) (replaced for a small problem with the screen fabric), shipped back without packaging, ruining a $8000 screen through additional damage. (Of course the forwarder should never have accepted it, but what are you thinking when you send something back without packaging (which was available)) While indeed manufacturers make mistakes and sometimes have low service levels, I can understand some want to give up on excellent service, if you get these things too often. Luckily, there are the occasional signs of appreciation, such as yours, which help you keep the faith... Regards, Otto Hi,

I was happy to read this post, as, the respect for our return service sometimes makes me want to give up.

We get give an on-site replacement service with paid-for collection for our projection screens, which have been sold through our dealer network. The state in which some products are returned is sometimes awfull. The pinnacle was a 6 meter screen (yes, that’s about 20 ft in length) (replaced for a small problem with the screen fabric), shipped back without packaging, ruining a $8000 screen through additional damage. (Of course the forwarder should never have accepted it, but what are you thinking when you send something back without packaging (which was available))

While indeed manufacturers make mistakes and sometimes have low service levels, I can understand some want to give up on excellent service, if you get these things too often.
Luckily, there are the occasional signs of appreciation, such as yours, which help you keep the faith…

Regards,

Otto

]]> by: Mark http://www.johnon.com/264/lenovo-power-cords.html#comment-8775 Mon, 19 Mar 2007 15:58:39 +0000 http://www.johnon.com/264/lenovo-power-cords.html#comment-8775 John, Thanks for the kind words, and the fact that you used a positive experience to make your point, and then went on to contrast how in the ever cost competitive environment, the experience might not have gone as well. I think there are some well worn market damage statistics that say a customer with a bad experience is about 10 times more likely to actively share it by word of mouth (or by blog these days) than one with a positive story. Thanks again for being one to buck the statistic. John,

Thanks for the kind words, and the fact that you used a positive experience to make your point, and then went on to contrast how in the ever cost competitive environment, the experience might not have gone as well. I think there are some well worn market damage statistics that say a customer with a bad experience is about 10 times more likely to actively share it by word of mouth (or by blog these days) than one with a positive story.

Thanks again for being one to buck the statistic.

]]> by: Merrick http://www.johnon.com/264/lenovo-power-cords.html#comment-8337 Fri, 16 Mar 2007 22:49:11 +0000 http://www.johnon.com/264/lenovo-power-cords.html#comment-8337 Not sure if you have considered it, but a MacBook Pro will do everything you can do on your Lenovo and much more. I run Windows XP on it too, simultaneously, for those Windows only programs. Email me if you are curious.   <strong><em>John replies:</em></strong> thanks for the suggestion. Honestly, every time I use a Mac I am reminded how my hardware needs are largely <em>futuristic</em>. I need to be able to run what I need, not just run what I have now. Every time I start using a Mac, it's because it runs every thing I need. But once I am set up, I discover barriers as things come up and I can't run them. Eventually, I return to the PC. After one of those 6 month experiences with Mac, I have a new perspective for the various Mac discussions I read. It seems Mac users live in the here and now, and deal with the limitations, while PC users try and take everything that comes along and make it work. I don't mean to sound anti-Mac. It's just my experience. If it's true that Mac Book pro can be running Windows etc... then I suppose once that is mature enough I'll be there. But, based on past experiences, I wil not be one of the people pioneering in that direction. Not sure if you have considered it, but a MacBook Pro will do everything you can do on your Lenovo and much more. I run Windows XP on it too, simultaneously, for those Windows only programs.

Email me if you are curious.

 

John replies: thanks for the suggestion. Honestly, every time I use a Mac I am reminded how my hardware needs are largely futuristic. I need to be able to run what I need, not just run what I have now. Every time I start using a Mac, it’s because it runs every thing I need. But once I am set up, I discover barriers as things come up and I can’t run them. Eventually, I return to the PC. After one of those 6 month experiences with Mac, I have a new perspective for the various Mac discussions I read. It seems Mac users live in the here and now, and deal with the limitations, while PC users try and take everything that comes along and make it work.

I don’t mean to sound anti-Mac. It’s just my experience. If it’s true that Mac Book pro can be running Windows etc… then I suppose once that is mature enough I’ll be there. But, based on past experiences, I wil not be one of the people pioneering in that direction.

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