Comments on: Basecamp Doesn’t need My Business http://www.johnon.com/435/basecamp-activecollab.html I think there's an opinion on that subject lying around here somewhere.... Sat, 31 Jul 2010 11:46:15 +0000 http://wordpress.org/?v=2.0.7 by: JIm http://www.johnon.com/435/basecamp-activecollab.html#comment-67270 Sat, 24 Nov 2007 15:58:16 +0000 http://www.johnon.com/435/basecamp-activecollab.html#comment-67270 Take a look at ProjectPier open source. It is the fork of Activcollab (who are now charging too much) and being worked on by other open source developers. $49 is too much per month. Take a look at ProjectPier open source. It is the fork of Activcollab (who are now charging too much) and being worked on by other open source developers.

$49 is too much per month.

]]> by: JC http://www.johnon.com/435/basecamp-activecollab.html#comment-67259 Sat, 24 Nov 2007 14:40:50 +0000 http://www.johnon.com/435/basecamp-activecollab.html#comment-67259 We had a similar experience when we were basecamp users. Similarly, if your primary account holder is on vacation, it is possible that you won't see these emails until it is too late. That is why at OnStage Portal (www.onstageportal.com) we have a generous grace period and are more than willing to accommodate our customers when they need it. I know you said you use ActiveCollab, but if you're still evaluating which system to transition your basecamp account to, please check us out. We had a similar experience when we were basecamp users. Similarly, if your primary account holder is on vacation, it is possible that you won’t see these emails until it is too late. That is why at OnStage Portal (www.onstageportal.com) we have a generous grace period and are more than willing to accommodate our customers when they need it. I know you said you use ActiveCollab, but if you’re still evaluating which system to transition your basecamp account to, please check us out.

]]> by: john andrews http://www.johnon.com/435/basecamp-activecollab.html#comment-67187 Sat, 24 Nov 2007 07:23:26 +0000 http://www.johnon.com/435/basecamp-activecollab.html#comment-67187 Hi Tarry. I think the Web2 people live in a different world, not based in reality. What do they have to lose allowing a known customer to extend a week or two with a credit card problem? Nobody resolves a CC issue in 3 days. Many don't even respond to emails in 3 days. At worst, expend a brain cell and allow the account to continue with a visible interstitial warning or something. But to close it is rude IMHO, especially when I might have clients logging in an using it even when I am not. For the record t-mobile, verizon, and just about every other company I charge on my card has handled this well in the past (I have lost it before). Hence my understanding that Basecamp simply doesn't need/want my business. That's fine, too. Hi Tarry.

I think the Web2 people live in a different world, not based in reality. What do they have to lose allowing a known customer to extend a week or two with a credit card problem? Nobody resolves a CC issue in 3 days. Many don’t even respond to emails in 3 days. At worst, expend a brain cell and allow the account to continue with a visible interstitial warning or something. But to close it is rude IMHO, especially when I might have clients logging in an using it even when I am not.

For the record t-mobile, verizon, and just about every other company I charge on my card has handled this well in the past (I have lost it before). Hence my understanding that Basecamp simply doesn’t need/want my business. That’s fine, too.

]]> by: Tarry G http://www.johnon.com/435/basecamp-activecollab.html#comment-67183 Sat, 24 Nov 2007 07:09:55 +0000 http://www.johnon.com/435/basecamp-activecollab.html#comment-67183 John, Interesting I read what you had to write with a totally different spin (till i got to the end). I thought their email to you was courteous, very clear and reasonable. In fact as i was reading your post i thought it was going to be a "good ending" story... I'm surprised that your credit card company would not give you a temporary number while you were waiting for you card to arrive. Anyway sorry to hear it ended up that way. btw - I'm not connected with or have an account with "basecamp" - in fact this is the first of heard of them. Love your blog John - keep up the good work! Peace, Tarry G John,

Interesting I read what you had to write with a totally different spin (till i got to the end). I thought their email to you was courteous, very clear and reasonable. In fact as i was reading your post i thought it was going to be a “good ending” story…
I’m surprised that your credit card company would not give you a temporary number while you were waiting for you card to arrive. Anyway sorry to hear it ended up that way.

btw - I’m not connected with or have an account with “basecamp” - in fact this is the first of heard of them.

Love your blog John - keep up the good work!

Peace,
Tarry G

]]> by: Kenneth Dreyer http://www.johnon.com/435/basecamp-activecollab.html#comment-67124 Sat, 24 Nov 2007 00:29:29 +0000 http://www.johnon.com/435/basecamp-activecollab.html#comment-67124 I have a request. Since you've been using both Basecamp and ActiveCollab now, could you write a post where you compare them? I have a request. Since you’ve been using both Basecamp and ActiveCollab now, could you write a post where you compare them?

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