Comments on: More Canon Camera Problems: The Future is Bright for Reputation Management and PR http://www.johnon.com/451/canon-problems.html I think there's an opinion on that subject lying around here somewhere.... Thu, 20 Nov 2008 14:50:32 +0000 http://wordpress.org/?v=2.0.7 by: paulie http://www.johnon.com/451/canon-problems.html#comment-127943 Wed, 25 Jun 2008 18:27:30 +0000 http://www.johnon.com/451/canon-problems.html#comment-127943 i know what this is like, i too have a canon printer. it was left on my doorstep in amsterdam, the box had been vandalised and the carts and head stolen from the box. after spending 17 euro calling canon they apolagised and then done nothing to correct the problem, i still have the new unused printer in its vandalised box. no one answers email no one cares one bit. i didnt even sign for the damn thing. then i got a email from canon telling me i could purchase more carts and they will pay 20% of the cost. i feel that canon are laughing at us stupid idiots all chasing after this crap digital photography craze, it will end due to tech failure of all this third rate jap leftovers. i have sold 2000 euro worth of canon crap and will not ever in my life trust them again. as far as i am concerned canon are dead all we have are a few A series canon film cameras that dont have canons shutter problems of course. I HATE CANON WITH ALL MY STRENGTH, AND WILL RUBBISH THERE NAME UNTIL I DIE i know what this is like, i too have a canon printer.
it was left on my doorstep in amsterdam, the box had been vandalised and the carts and head stolen from the box.

after spending 17 euro calling canon they apolagised and then done nothing to correct the problem, i still have the new unused printer in its vandalised box. no one answers email no one cares one bit.

i didnt even sign for the damn thing.

then i got a email from canon telling me i could purchase more carts and they will pay 20% of the cost.
i feel that canon are laughing at us stupid idiots all chasing after this crap digital photography craze, it will end due to tech failure of all this third rate jap leftovers.

i have sold 2000 euro worth of canon crap and will not ever in my life trust them again. as far as i am concerned canon are dead all we have are a few A series canon film cameras that dont have canons shutter problems of course.

I HATE CANON WITH ALL MY STRENGTH, AND WILL RUBBISH THERE NAME UNTIL I DIE

]]> by: IncrediBILL http://www.johnon.com/451/canon-problems.html#comment-73552 Wed, 19 Dec 2007 03:05:13 +0000 http://www.johnon.com/451/canon-problems.html#comment-73552 Canon is much like IBM of yesteryear in that you would never lose your job buying into IBM and people feel the same about Canon. I never bought into the Canon/Nikon FUD that all the other camera weenies did in the first place. A camera is just a box, the magic all happens in the lens, and you can find a lot of good lenses for a lot less than the 2 top brands and put them on a much cheaper SLR for equally as dazzling images. So starting with less expensive gear I never had a cow when something broke, and the only thing that has broken to date was a spare camera body that was still in warranty and they gave me a brand new one to replace it. Forget the pros, the camera companies would go bust if the prosumers dumped them and I don't think that's happening anytime soon regardless of reputation. We won't see Canon lose it's grip unless the pro's start switching and the magazines start printing negative reviews, which I also doubt will happen anytime soon. Canon is much like IBM of yesteryear in that you would never lose your job buying into IBM and people feel the same about Canon.

I never bought into the Canon/Nikon FUD that all the other camera weenies did in the first place. A camera is just a box, the magic all happens in the lens, and you can find a lot of good lenses for a lot less than the 2 top brands and put them on a much cheaper SLR for equally as dazzling images.

So starting with less expensive gear I never had a cow when something broke, and the only thing that has broken to date was a spare camera body that was still in warranty and they gave me a brand new one to replace it.

Forget the pros, the camera companies would go bust if the prosumers dumped them and I don’t think that’s happening anytime soon regardless of reputation.

We won’t see Canon lose it’s grip unless the pro’s start switching and the magazines start printing negative reviews, which I also doubt will happen anytime soon.

]]> by: john andrews http://www.johnon.com/451/canon-problems.html#comment-72356 Fri, 14 Dec 2007 01:40:52 +0000 http://www.johnon.com/451/canon-problems.html#comment-72356 Marios I used to think that way, but as I got more involved it mattered more what gear I needed for my own photography than what pros used (I started to understand how pros worked, how labs standardized, how lens availability, shutter speed, Bokah etc. drove adoption). For a while I knew that good-enough gear was all I needed. With sports, the-best-gear makes a big difference. At this stage in my photography, I seek access to making great photos, not gear. To execute on access opportunities, I need gear that won't fail, or can be quickly and easily repaired reasonably. I agree with you that some level of consumer adoption follows public image, but I am afraid the real drivers of leading edge technology are the ones willing to drop coin on gear by choice ("end user prices"), and those people don't want to take a risk of buying junk. These customer service/equipment issues leave FUD in the public perception, not just a bad rep like Dell had (where people first said the product sucks but the support is great, and then the support sucks but the product works, and then both suck). I also can't believe liquidity in the aftermarket for barely-used lenses is good for Canon (when people start flip-flopping between Canon and Nikon with each new body). Marios I used to think that way, but as I got more involved it mattered more what gear I needed for my own photography than what pros used (I started to understand how pros worked, how labs standardized, how lens availability, shutter speed, Bokah etc. drove adoption). For a while I knew that good-enough gear was all I needed. With sports, the-best-gear makes a big difference.

At this stage in my photography, I seek access to making great photos, not gear. To execute on access opportunities, I need gear that won’t fail, or can be quickly and easily repaired reasonably. I agree with you that some level of consumer adoption follows public image, but I am afraid the real drivers of leading edge technology are the ones willing to drop coin on gear by choice (”end user prices”), and those people don’t want to take a risk of buying junk.

These customer service/equipment issues leave FUD in the public perception, not just a bad rep like Dell had (where people first said the product sucks but the support is great, and then the support sucks but the product works, and then both suck). I also can’t believe liquidity in the aftermarket for barely-used lenses is good for Canon (when people start flip-flopping between Canon and Nikon with each new body).

]]> by: Shane http://www.johnon.com/451/canon-problems.html#comment-72354 Fri, 14 Dec 2007 01:38:53 +0000 http://www.johnon.com/451/canon-problems.html#comment-72354 I don't buy that at all, Marios. Before anyone makes a purchase of that size now, the majority of them check out what people are saying about the product. If the noise about Canon becomes loud enough, it will definitely dent their sales regardless of what the pros use. I don’t buy that at all, Marios. Before anyone makes a purchase of that size now, the majority of them check out what people are saying about the product. If the noise about Canon becomes loud enough, it will definitely dent their sales regardless of what the pros use.

]]> by: Marios Alexandrou http://www.johnon.com/451/canon-problems.html#comment-72351 Fri, 14 Dec 2007 01:27:01 +0000 http://www.johnon.com/451/canon-problems.html#comment-72351 As long as Canon provides leading edge technology, I don't think the impact of negative blog comments is going to be significant. Most people will assume that the blogger simply received a bad part which is going to happen when there are millions of parts floating around. Canon is unlike Dell that has in recent years suffered from a bad reputation because Dell wasn't providing anything you couldn't get from HP, IBM, or Sony. What could hurt Canon is if the pros dump the brand. All of us prosumer camera owners want to take pictures like the pros and just about everyone starts off thinking that the gear is the most important aspect of good photos. So we look at what the pros like, not what the hobbyists use. The multi-photo spreads that often grace online newspapers speak more loudly than 10,000 blog posts. As long as the camera used is often a Canon, people are going to buy Canon. As long as Canon provides leading edge technology, I don’t think the impact of negative blog comments is going to be significant. Most people will assume that the blogger simply received a bad part which is going to happen when there are millions of parts floating around. Canon is unlike Dell that has in recent years suffered from a bad reputation because Dell wasn’t providing anything you couldn’t get from HP, IBM, or Sony.

What could hurt Canon is if the pros dump the brand. All of us prosumer camera owners want to take pictures like the pros and just about everyone starts off thinking that the gear is the most important aspect of good photos. So we look at what the pros like, not what the hobbyists use. The multi-photo spreads that often grace online newspapers speak more loudly than 10,000 blog posts. As long as the camera used is often a Canon, people are going to buy Canon.

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